Privacy Policy

1. Information We Collect

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving services
• Processing transactions and payments
• Communicating about inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into SMS services, you consent to receive messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• Messages only sent after explicit opt-in
• Timestamped records maintained for all opt-in actions
• Compliance with Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions:

• Cancel by replying "STOP"
• Final confirmation message sent; no further messages unless re-opting in
• All opt-out requests processed immediately

Message Frequency & Content:

• Frequency varies based on business interactions
• Messages directly related to requested services
• No promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance
• Contact: [email protected]
• Support available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers not liable for delayed or undelivered messages
• Supported carriers: AT&T, Verizon, T-Mobile, Sprint, and regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing permitted only to subcontractors providing customer service support.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. Information may be shared with:

Service Providers:

• Third-party vendors assisting in operations (payment processing, appointment scheduling)
• SMS aggregators and providers for delivering consented messages
• All service providers contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or protecting organizational rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In mergers, acquisitions, or asset sales
• Data remains protected under policy terms in such cases

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers.

5. Data Security

Security measures implemented include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols per applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies & Tracking Technologies

Cookies and similar technologies used for:

• Analyzing site traffic and user behavior
• Remembering preferences
• Improving website functionality and user experience
• Measuring service effectiveness

Users may control cookies through browser settings, though disabling them may limit website feature access.

7. Your Rights & Choices

You have rights to:

• Access, update, or delete personal information
• Opt-out of marketing emails via "unsubscribe" links
• Opt-out of SMS by replying "STOP"
• Request information on data processing
• Withdraw consent anytime for future communications
• Lodge complaints with supervisory authorities if rights violated

Contact information provided in Section 10 for exercising these rights.

8. Third-Party Links

The website may contain third-party links. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Emerald Coast AI Consulting, LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version with effective date remains available on the website. Significant changes communicated via email or website notice.

10. Contact Us

Emerald Coast AI Consulting, LLC
7512 Treasure St
Navarre, FL 32566
Phone: (850) 684-4652
Email: [email protected]

By using our website and services, you consent to this Privacy Policy.